Use the account that owns the allowance
Sign in before reserving, choose an eligible published session and review the allowance shown for that date. A pass or membership belongs to its recorded customer; purchasing it on another email does not automatically link it to a different account.
If the booking is not covered
Check the product’s remaining units, validity, payment status and eligible session types. A membership does not guarantee a place at a full session. If an imported or renewed balance looks wrong, ask Fuse to inspect the existing record before buying a duplicate subscription.